Outsourcing and competence hollowing - out : Systems integrator vs . knowledge integrator ?
نویسندگان
چکیده
The paper analyses the organization of the new product development process at FIAT from a resource-based perspective. The focus is on organizational resources for integrating dispersed specialist knowledge required in the development of complex products. The analysis shows how applying a resource-based perspective is able to uncover negative long-term effects of outsourcing on the competence base, despite beneficial short-term effects on cost. The results question whether to be a successful systems integrator also requires the complementary capability to be a knowledge-integrator.
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